RETURN POLICY
Last updated June 30, 2018
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for an exchange only. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at info@centrallshop.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:
Centrall Montreal
PO BOX 99900 YE 659 614
Montreal, Quebec H3Z 0B2
Canada
Return shipping charges will be paid or reimbursed by us and the return label will be sent via email by one of our online agent.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your exchange. Please allow at least seven (7) days from the receipt of your item to process your exchange. We will notify you by email when your return has been processed.
EXCEPTIONS
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
If we have the same item in stock, we will give you the same item back instead of a refund.
Please Note
- Sale items are FINAL SALE and cannot be returned.
- All sales are final.
- If you purchased an item in-store and the size is wrong, you have the possibility to come in-store and swap sizes (only applies if the product in question is still in stock).
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
info@centrallshop.com
