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Last updated June 30, 2018
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us foran exchange only. Please see below for more information on our return policy.
All returns must be postmarked withinseven (7)days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item,please email customer service firstname.lastname@example.org obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:
Centrall Montreal PO BOX 99900 YE 659 614 Montreal,QuebecH3Z 0B2 Canada
Return shipping charges will be paid or reimbursed by us and the return label will be sent via email by one of our online agent.
After receiving your return and inspecting the condition of your item, we will process yourexchange. Please allow at leastseven (7)days from the receipt of your item to process yourexchange. We will notify you by email when your return has been processed.
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. If we have the same item in stock, we will give you the same item back instead of a refund.
Sale items are FINAL SALE and cannot be returned.
All sales are final.
If you purchased an item in-store and the size is wrong, you have the possibility to come in-store and swap sizes (only applies if the product in question is still in stock).
If you have any questions concerning our return policy, please contact us at:
My daughter is in love with these shoes. Lightweight and comfortable
Fantastic shoes and great service. There was a mix up with the shipping when I purchased the order and Centrall was on the case immediately to resolve the problem. No need to purchase sneaks anywhere else. They have everything you need and great customer service. So great to be able to support our local business owners and happy to have Centrall as one of our own.
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